Policies & Procedures

Policies & Procedures

Fees, Charges & Refunds Policy

The information contained is to ensure that students are well informed of the policies regarding fees, charges and associated procedures applicable, for the courses and other training services provided by Construction Industry Training Australia  who is in partnership with College of Climate Change.

We ensure that all fees and charges paid are recorded in the appropriate manner so as to guarantee compliance and financial integrity, this is the under national Standards for Registered Training Organisations 2015 and as per terms of Contractual state funding contract agreements.

*For more information please view the complete policy within the student handbook (Click HERE)

Contents

Fees, Charges & Refunds Policy. 1

Fees & Charges. 2

Refund Policy. 3

Withdrawal & Refunds. 3

Complete Refunds. 3

No Refund. 4

Rescheduling & Extensions. 4

Statutory Cooling Off Period

Additional information. 4

 

 

 Fees & Charges

CITA charges fees for the services provided to students undertaking a course of study through COCC.
COCC collect students enrolment information and course fees, and issue invoices on behalf of the RTO
Construction Industry Training Australia (CITA) RTO I.D 45031. All invoices are issued prior to
enrolment clearly stating the full cost of the course relevant to them and it itemizes all fees applicable
to the student/s.

All students are enrolled with Construction Industry Training Australia (CITA) RTO I.D 45031, and all the
training and assessments are conducted by COCC (education support services provider) on behalf of
CITA.

As the RTO, Construction Industry Training Australia (CITA) RTO I.D 45031 is responsible for the quality
of training and assessment provided to all the students, and is responsible for the issuing of all
qualifications and statement of attainments, which must be issued within 30 days from successful
completion of any unit/s of competency/ioes, skills sets or qualification.

Fees and charges can vary depending on the course and individual student circumstances such as
duration, location, and students prior qualifications/experience.
Students have a right to pay no more than the published charge for which the student has agreed on
and only for the duration of which the fees have been published.

CITA and/or any associated third party will not require any student to pay more than $1500 in advance
for any training not yet begun.

Students cannot attend any class unless the minimum deposit has been paid. Note: The fee may also
contribute to or contain a non- refundable fee. Full payment is required before a Certificate or
Statement of Attainment will be issued.

Payment methods
College of Climate Change on behalf of RTO Construction Industry Training Australia RTO I.D 45031 will not accept
cash payments for any fees. Accepted payment methods are listed below
−Credit/Debit Card
− Electronic Funds Transfer (account details are on all invoice’s and/or available on request)
− Payment Plan (through a third party company- Ezidebit)

CITA is committed to completing the outlined training and assessment once students have commenced
their study and to meeting all of its student responsibilities. In the unlikely event that CITA is unable
to commence or complete any of the listed course’s, it will, if possible, arrange for the agreed training
and assessment to be completed through another RTO (Fees may be incurred).

Prior to the transfer to another RTO, affected students will be formally notified of the arrangements, and
an agreement to those arrangements, including any refund of fees, will be obtained. If transfer is not
possible, CITA will provide a refund of any unused portion of the fee.

Refund Policy

We take a fair and reasonable approach to refunds. The College of Climate Change on behalf of RTO
Construction Industry Training Australia RTO I.D 45031 will apply an administrative processing fee of $500-$1000
for any refund. This is cover the cost of the materials and expense involved in accommodating a student’s session
and training.

The College of Climate Change on behalf of CITA may in its absolute discretion, refund some or all course fees
where it determines that there are extenuating or compassionate circumstances. Refund for part course fees will
be calculated on a pro-rata basis of the booking price. The pro rata calculation will not include the enrolment fee
which is non-refundable. E.g. if a student completes only 50% of the course, then they would be eligible for a 50%
pro rata refund, less the enrolment fee.

Withdrawal & Refunds

Any withdrawal or refund request from a course must be submitted in writing to the College of Climate
Change on behalf of the RTO Construction Industry Training Australia RTO I.D 45031 using the appropriate
application form that can be found at www.collegeofclimatechange.com.au and must be emailed to
info@collegeofclimatechange.com.au
ATT: Course Administrator, along with the following information

– Students Full Name
– Students Contact information
– Students USI
– Date of their effective cancellation
– The reason for their withdrawal and refund request
– Bank account information for refund to go into (ACC/BSB) – (Note; Refunds will not be made onto a credit card/debit card
– Attach any/all supporting documents for the withdrawal and refund request

Note: If a student requests a withdrawal due to hardship or Illness, evidence will be required (e.g. medical
certificate) the non-refundable administration fee will be deducted from any eligible and granted refund.

 

Complete Refunds

Students are entitled to a refund If CITA or an associated third party fails to provide the required services
within specification and which have been agreed upon.
Below outline’s when a full refund of all payments would be issued:

– The RTO or any associated third party has cancelled a course session less than 48 hours prior to commencement. (Does not apply to any Cert 111 Course)
– Fees have been paid incorrectly or have exceeded that amount that was published and agreed upon * Only the money exceeding the published amount will be refunded.
– The Director sympathetically reviews any extenuating circumstances of applications for refund
under the refund policy by any student.

No Refund

– Students will not be entitled to a refund of any course fees if they are removed from the course for any breach of serious misconduct.
– Failure to attend course will also result in a non – refund
– If a student has been provided with their online username and password for Microsoft Education Teams or Energy Space (for the short course students)
– The RTO reserves the right to cancel or reschedule a class if the class is less than 60% of its
capacity, in which case no refund will be granted

Rescheduling & Extensions

If a student requests to have their class rescheduled any amount paid towards their first scheduled sitting
can be carried across. There is no specific rescheduling fee if the student provides at least 5 clear workdays’
notice.

Any student (wither doing a short course or a full course) can request to have their course put on hold or
reschedule a class date. However, a course can only be put on hold for no longer than 6 months at a time.
A Training Consultant will be in touch at the end of the 6 months, and if you are needing a bit more time,
let the Training Consultant know, and they will be able to extend the period for you.

If CITA is not able to provide the agreed upon services and training due to unforeseen circumstances or
adjustments of delivery, students will either be rescheduled to for another date or provided with a revised
course, free of charge.

Statutory Cooling Off Period

The Standards for Registered Training Organisations require a person to be informed of their right to a statutory cooling off period. A statutory cooling off period is defined with in the Australian Consumer Law which was introduced in 2011. A statutory cooling off period (which is 10 days) is a period of time provided to a consumer to allow them to withdraw from a consumer agreement, where that agreement was establishedthrough unsolicited marketing or sales tactics. These include tactic such as door-to-door sales and telemarketing. A statutory cooling off period allows a consumer to withdraw from a sales agreement within 10 days of having received a sale contract without penalty. All students are recommended to refer to the Australian Consumer Law, Sales Practices Guide for further details about a statutory cooling off period and our general obligations for consumer protection during the enrolment process.

 

Additional information

All applications for a withdrawal and/or refund will be reviewed and authorised by the Director of COCC and
are processed on an individual basis.

Students will be notified via email on the outcome of the request. Students will be given an explanation in
writing if a refund request has been declined. Any approved refund request will be processed within 14
working days from the date of the outcome letter.

Any student grievance or complaint regarding cancellation/withdrawal or refund request are to be
submitted using the appropriate forms, which can be found on www.collegeofclimatechange.com.au
under ‘Forms’ to info@collegeofclimatechange.com.au ATT: Course Administrator

 

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